Save, Send, and Discard Ticket Drafts
Drafts are unsent replies that are saved and waiting to be sent. When you compose a response, Zoho Desk will automatically save your work every 2 minutes. It is to ensure that you do not lose any composed/half-composed and unsent responses. You can also choose to save messages as drafts that can be completed and sent later.
To save a response as draft
- In the Tickets module, open the desired ticket.
- Click Reply, Reply All, or Forward to open the editor.
- Compose a reply for the ticket.
- Click Save Draft in the ticket's header.
A draft for the ticket is saved. It is now safe to leave the ticket so that you can come back for it later. You will also see a time stamp of the last saved draft, like Saved @ 7:54 PM.
The next time you access the ticket, you can choose to either edit, discard or send the drafted response.
To send a draft response
- In the Tickets module, open the desired ticket.
- Select Send Draft from the Edit Draft drop-down.
The draft response will be sent.
Note: You can Select Edit Draft from the drop-down to continue from where you left or click the Discard Draft ) to delete the draft.
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