Why can't I locate a ticket in Zoho Desk?

Why can't I locate a ticket in Zoho Desk?

There can be many different reasons why a ticket could not be located in your Zoho Desk account.

 

The most common causes are as follows:
  1. Marked as spam: Zoho Desk features an automatic system that detects spam and potentially harmful emails, eliminating the need for you to remove them manually. It is possible that the ticket you are searching for may have been classified as spam. To check, please move to the Spam Tickets view to determine if your ticket is there. If you find it, simply open the ticket and select the Not Spam button to restore it to the correct View. Also, keep in mind that tickets marked as spam are automatically removed every 30 days.
  2. Filter set to less than <All days>: There are chances that you are looking for a ticket that is older than 30 days. But you have set the filter to display only those tickets received in the last 15 or 30 days. If so, set the Ticket received in filter to All days.
  3. Moved to other departments: It is possible you are searching in the incorrect department. The ticket might have been moved to another department either manually or via automated processes. Therefore, try checking under All Departments to locate it.
  4. Deleted and moved to Recycle Bin: It is possible that the ticket was simply deleted from your account. Nevertheless, you can restore it from the Recycle Bin. Please contact IT at it@gprsinc.com

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