How can I assign or transfer multiple tickets in bulk?
To bulk assign tickets, follow the steps below:
- Go to the Tickets module.
- Select the required department.
- Select the tickets to be assigned.
- Click Assign to and select the agent's name from the list.
- Tickets will be immediately assigned to the agent.
- Alternatively, tickets can be bulk assigned to a team by clicking Assign to > Team and selecting the appropriate team from the list.
Related Articles
How can I assign or transfer multiple tickets in bulk?
To bulk assign tickets, follow the steps below: Go to the Tickets module. Select the required department. Select the tickets to be assigned. Click Assign to and select the agent's name from the list. Tickets will be immediately assigned to the agent. ...
How do I mark tickets as spam in bulk?
To mark the spam tickets in bulk, follow the steps below: Go to Tickets module in the top bar. Select All Departments or a specific Department view. Select the tickets to be marked as spam. Click Mark as Spam to bring up a dialogue box. Check the box ...
How do I mark tickets as spam in bulk?
To mark the spam tickets in bulk, follow the steps below: Go to Tickets module in the top bar. Select All Departments or a specific Department view. Select the tickets to be marked as spam. Click Mark as Spam to bring up a dialogue box. Check the box ...
How to bulk update a field value in tickets?
You can update a field across several tickets simultaneously using the mass update feature, significantly reducing the time you would otherwise spend editing each ticket one by one. Keep in mind, changing a field value can activate your preset ...
How to bulk update a field value in tickets?
You can update a field across several tickets simultaneously using the mass update feature, significantly reducing the time you would otherwise spend editing each ticket one by one. Keep in mind, changing a field value can activate your preset ...