How to bulk update a field value in tickets?
You can update a field across several tickets simultaneously using the mass update feature, significantly reducing the time you would otherwise spend editing each ticket one by one.
Keep in mind, changing a field value can activate your preset automation rules, leading to actions like sending out notifications, updating additional fields, or progressing the ticket through various resolution steps. Additionally, any automation that gets triggered will send an alert to the Notifications panel, located in the top right corner.
- Go to the Tickets module.
- Click Views in the sidebar, then select a ticket view from the list.
- Select the tickets you would like to update from the tickets list view.
- Click the Update option displayed at the top of the page.
- In the pop-up that appears, choose the field that you would like to update in bulk and specify the new field value.
- Click Save.
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